FLOAT DR Forum app

Account and Data Deletion Policy

Effective date: August 26, 2026Application name: FLOAT DR ForumDeveloper portal: FLOAT DR

At Float Doctor, we value your privacy and are committed to giving you complete control over your personal data. This document outlines the explicit steps and policies regarding how you can request the deletion of your mobile application account and any associated personal information.

The quick version

In the app, go to Menu → Settings → Delete Account. Can’t log in? Email info@floatdr.net or use our contact form. Requests are processed within 30 business days, and you’ll receive a confirmation email when it’s done.

1. Types of data collected and eligible for deletion

When you select the account deletion option, the following categories of data are permanently purged or anonymized from our active databases. Please note that several of these items are internal backend data records and are processed automatically by our system without requiring any manual searching on your part:

  • Account Profile Information: Your visible account details including your registered name, email address, phone number, and authenticated secure login credentials.
  • Device Notification Identifiers (Internal Backend Data): Technical push notification routing tokens linked automatically to your physical device. These are cleared from our servers so that you stop receiving background alerts or system reminders after your account is closed.
  • App Progress & Intake Records (Application Progress): Your preliminary platform data, such as symptom checklists, registration history, and clinical goals filled out during your registration workflow.

2. How to request account and data deletion

We provide convenient pathways to process your data removal, allowing you to trigger a deletion request either directly within the interface of our mobile app or via our remote support options:

Method A: Direct deletion via the mobile application

If you currently have the application installed and have access to your account, you can initiate an automated deletion directly from your device by following these steps:

  1. Open the app on your mobile device and ensure you are logged into your profile.
  2. Navigate to the bottom Menu icon on the main navigation bar.
  3. Select the Settings option from the list.
  4. Tap the Delete Account button and confirm your selection to clear your active session and queue your data for removal.

Method B: Deletion via email request

If you do not have the app installed or cannot log in, you can request manual removal:

  1. Open the email account associated with your FLOAT DR Forum profile.
  2. Draft an email to our official data privacy support channel: info@floatdr.net
  3. Use the Subject Line: Account Deletion Request - FLOAT DR Forum
  4. In the body of the email, clearly state your registered name and the email address or phone number used during signup.
  5. Send the request. Our administrative team will manually validate your request and initiate the deletion cycle.
Start a deletion email

Method C: Online support form submission

  1. Navigate to our official platform web interface at: floatdr.net/contact-us
  2. Fill out the contact inquiry form with your account profile identifiers.
  3. In the message field, explicitly specify: “Please permanently delete my FLOAT DR Forum account and wipe all associated data.”
  4. Submit the form.
Go to the contact form

3. Data retention and regulatory compliance boundaries

While Float Doctor strives to honor all account deletion requests immediately, please be aware that certain data subsets may be subject to legal holding requirements:

  • Medical and Clinical Records: Because FLOAT DR Forum interfaces with healthcare information and patient intake workflows, certain demographic details, symptom checklists, and clinical intake history may be legally preserved under active medical record retention laws and health compliance statutes. This data cannot be altered or removed prematurely by an administrative command.
  • Financial Transaction Records: Any records detailing past transactions, lab test purchases via external Stripe gateways, or historical platform interactions will be securely archived in our ledger systems for tax, auditing, and financial regulatory compliance purposes.

4. Processing timeline and notification

  • Validation & Execution: Once an account deletion request is submitted via email or our support portal, our engineering and database administration team will process the request within 30 business days.
  • Confirmation: After the account entry, credentials, and orphaned device notification tokens are securely decoupled and purged from the database infrastructure, a final confirmation email will be dispatched to your address certifying that the request has been fully executed.

For any additional questions regarding your data rights, please contact our privacy officer at info@floatdr.net.